Get answers to your questions

Complete our 30-second health screening to determine if our AHPRA-registered doctors can assist with your health concerns. During your consultation, the doctor will assess your individual situation and suitability for our services.

Your initial 45-minute consultation includes a comprehensive health assessment where our AHPRA-registered doctor reviews your medical history, discusses your current concerns, and explores appropriate care options for your individual needs.

No referral is required. Our AHPRA-registered doctors can conduct independent health assessments and provide care recommendations based on your consultation and medical history.

We offer same-day and next-day appointments in most cases. After completing your health screening, you can book a convenient time that suits your schedule.

You’ll need a device with internet connection, camera, and microphone (smartphone, tablet, or computer). We’ll send you a secure link to join your appointment along with any preparation instructions.

Initial consultations are $89, follow-up appointments are $50, and transfer consultations for existing patients are $63. All prices are clearly displayed with no hidden fees or membership costs.

We accept all major credit cards, debit cards, and bank transfers. Payment is required at the time of booking to secure your appointment slot.

Yes, we offer concession pricing for eligible patients and a 20% discount for patients transferring their care from another provider. Contact our support team to discuss your eligibility.

Our consultations are private healthcare services and are not currently covered by Medicare. Some private health insurers may provide partial rebates—check with your insurer about telehealth consultation coverage.

You can reschedule up to 24 hours before your appointment without charge. Cancellations with less than 24 hours notice may incur a fee. Contact our support team to make changes.

Your complete medical records and consultation notes are available through your secure patient portal. You can download, print, or share these with other healthcare providers as needed.

Follow-up frequency depends on your individual treatment plan. Most patients schedule reviews every 4-6 weeks initially, then less frequently as their care stabilises. Your doctor will recommend an appropriate schedule.

Yes, our support team is available 24/7 via email, live chat, or phone for general queries. For urgent medical concerns, contact your local emergency services or GP.

During follow-up consultations, your doctor will assess your progress and adjust your treatment plan as needed. Any changes will be clearly explained and documented in your medical records.

Absolutely. Your medical records and treatment history can be transferred to any healthcare provider you choose. We’ll provide all necessary documentation to ensure continuity of care.